Frequently asked questions

Find answers about our fitted and custom-made covers, ordering, payment and shipping.

Fit & measurements

Will a listed cover really fit my equipment?

Yes. Covers for our listed equipment are made to fit the relevant model, so they sit neatly rather than looking oversized.

My equipment is listed, but I need different measurements. Is that possible?

Yes. For an open paper tray, an extra tray, bracket or output tray, configure a custom-made dust cover and choose the shape and measurements you need.

How do I measure my equipment correctly?

Measure the greatest width, depth and height. Include anything that protrudes: connected cables and plugs, controls, control panels, handles, and open output or paper trays.

Custom cover

My equipment is not listed. What now?

No problem. Order a cover to your measurements through our custom dust cover configurator. We can help with shape and measurements, check the information for plausibility and add the necessary allowance when you enter equipment measurements. You can see your selection in a 3D preview before ordering.

What is the difference between cover measurements and equipment measurements?

Cover measurements: we make the finished cover exactly to the measurements you enter.

Equipment measurements: you enter your equipment size and we add the allowance needed for a good fit. If something does not add up, we contact you before production to clarify it.

Why should I state my equipment for a custom cover?

It helps us understand your order. If measurements, shape or options do not match the equipment stated, we will ask before production and can prevent misunderstandings.

Which extra options are available?

Depending on the shape, you can add:

  • Slit: an opening for a cable.
  • Flap: two slits form an overlapping opening, for example for access to a compartment.
  • Cut-out: a free area for handles, brackets or protruding parts.
  • Pocket: for accessories or documents. We select the suitable side; its width follows that side and its height is set to suit the cover.
  • Logo or image: for personal or business identification. Please only use artwork for which you hold the necessary rights and which does not infringe third-party rights.

The configurator shows the options available for the selected shape.

I need a cover larger than the configurator allows. Is this possible?

Often, yes. Send us the measurements and, ideally, a photo or short description; we will check what is possible.

Can I add a logo or image to my cover?

Yes. Where suitable, choose the logo or image option in the configurator and upload your artwork.

Material & production

What material are the covers made from?

We use polypropylene, a material also used in professional dust filters. It is light, robust and recyclable.

Where are the dust covers made?

Your cover is individually made by hand in Germany after you order.

Shipping & delivery time

How long does delivery take?

We make every cover individually. Depending on workload, it is usually ready for dispatch in around 2 to 7 working days. Shipping time is added afterwards and depends on the delivery method and destination. The delivery time for your order is shown on the product page and during checkout.

Where do you ship, and how will my order arrive?

We ship worldwide with DHL. International parcels are handed to the local postal service after they arrive in the destination country. See Shipping & delivery for delivery methods, delivery times and costs.

Ordering & payment

Which payment methods can I use?

You can pay by PayPal, by credit card where offered in PayPal checkout, or by bank transfer.

Can I request a quotation as a business customer?

Of course. Send your billing details, the covers, measurements and quantities you need. Photos or a short description help with special requirements. We will review the request and send a suitable quotation.

Can public institutions buy on invoice?

Yes. Public authorities, publicly funded schools and universities, and comparable public institutions in the EU can order on invoice after review. Please send the full billing and delivery address, a contact person and your order details or official purchase order.

Is an intra-Community supply possible?

Yes. For businesses established in another EU member state, an intra-Community supply may be possible. Enter a valid VAT identification number when ordering. Once the legal conditions and details have been checked, we issue the invoice without German VAT.

Didn’t find your question? Contact us — we are happy to help you find the right dust cover.